Generalconditions

of vehicleleasing

Article 1: Purpose.

These conditions are intended to define the terms and conditions for renting vehicles without a driver under the Rent service. The rented vehicles will hereinafter be referred to as the "Vehicles".

Article 2: Company providing the rental vehicles.

This contract is established between, on one hand, the Lessee of the vehicle identified on the first page of this document — hereinafter referred to as the "Lessee" — and, on the other hand, TUMASA, hereinafter referred to as the "Rental Service", with Tax ID A22007504 and registered address at Ctra. Zaragoza, s/n, 22004.

The Rental Service makes available to the Lessee, signatory of the rental contract, the rented vehicle identified on the first page (hereinafter, the "Vehicle").

Article 3: Lessee.

The signatory of the rental contract must be at least 23 years of age, hold a valid Spanish or international driving licence recognised in Spain, with a minimum of two years' seniority. The licence must be presented to the Rental Service at the time of signing the rental contract. Likewise, the Lessee must hold a valid accepted means of payment.

The Rental Service may authorise driving of the vehicle by persons other than the Lessee, at the Lessee's request, provided their details are stated in full in the rental contract and they meet the same validity and seniority requirements for the driving licence as required from the Lessee; they must present said licence to the Rental Service at the time of signing the rental contract. The maximum number of additional drivers permitted is two.

Only the Lessee and any authorised drivers are permitted to drive the vehicle.

The Lessee shall be jointly and severally liable for any persons who drive the vehicle during the rental period.

The Lessee is required to always carry their copy of the current rental contract for the duration of the rental.

3.1 - Drivers.

Each booking includes one driver only; additional drivers must be selected as an extra. Please consult Pirineos Rent a Car for further conditions.

Article 4: General condition of the Vehicle, maintenance and repairs.

The vehicle is delivered to the Lessee in good working and bodywork condition, except for any damage noted in the annex to the rental contract, "Descriptive Vehicle Condition Report". Any damage or observations at the time of delivery must be noted in writing in the rental contract before the vehicle is driven. Likewise, the condition of the Vehicle will be checked upon return, comparing the departure condition with the return condition.

The Vehicle is delivered to the Lessee with complete documentation, along with the vehicle key, tools and accessories, reflective vest and emergency warning triangles. The Lessee undertakes to use the accessories with due care and to return them in the same condition in which they were provided. Should any accessories not be returned at the end of the rental contract, the Lessee is obliged to reimburse the Rental Service for the missing items; the amounts are set out in the table available, "Possible Additional Charges".

The Rental Service shall be responsible for the routine maintenance of the Vehicle as indicated in the manufacturer's maintenance guide. Repairs, replacement of parts or tyres resulting from normal wear and tear shall be at the expense of the Rental Service and carried out by its own means. However, if the Vehicle is immobilised outside the locality of the Rental Service, the Lessee may arrange the repair or supply with the nearest member of the official dealership of Turismos y Maquinaria, S.A. (TUMASA), having first obtained written consent from the Rental Service.

Repairs, part replacements or supplies resulting from wilful or negligent acts attributable to the Lessee or authorised drivers shall always be at the Lessee's expense. In such cases, the Lessee shall be liable for all costs incurred for the recovery and restoration of the Vehicle, including costs for removing, transporting or towing the Vehicle to the Rental Service. However, if the Vehicle is immobilised more than 100 km from the Rental Service's premises, the Lessee may arrange the repair or supply with the nearest member of the official dealership of Turismos y Maquinaria, S.A. (TUMASA), having first obtained written consent from the Rental Service. The Lessee must provide a paid, itemised invoice for all work carried out outside the Rental Service.

Article 5: Obligations regarding custody, driving, use and return of the vehicle applicable to the Basic Rate.

From the moment of delivery of the Vehicle, the Lessee assumes custody thereof and is solely responsible for the Vehicle and any consequences arising from its use.

The Vehicle may only be driven by the Lessee or the authorised driver(s) identified in the rental contract.

The Lessee undertakes to carry in the Vehicle no more than the number of persons indicated in the Vehicle Registration document and to drive with the utmost care and compliance with current Road Traffic and Safety regulations.

The Lessee is obliged not to smoke inside the vehicle, nor to permit others to smoke inside the vehicle. In the event of non-compliance, the charge corresponding to "Vehicle Deodorisation" as set out in the table available, "Possible Additional Charges", will be applied.

The Lessee shall be solely responsible for any traffic violations arising from the driving or possession of the Vehicle, and for any legal and/or regulatory infringement committed during the term of the contract. The Lessee is responsible for any fines, penalties and/or claims of any nature and undertakes to reimburse the Rental Service if it is required to pay any sum in advance for such matters. A charge of 50 euros will be applied as compensation for the penalty notification service.

The Lessee undertakes to take all necessary measures to prevent deterioration, theft or fraudulent removal of the Vehicle and, in particular, to activate the alarm system if the Vehicle is equipped with one, lock the doors, close the windows and not leave Vehicle documentation, personal belongings or effects visible when the Vehicle is parked. In the event of theft, the Lessee shall pay the excess amount provided for in Article 6 of these General Conditions.

The Lessee shall use the Vehicle in strict compliance with the manufacturer's rules and recommendations, exercising caution and taking all precautions expected by the Rental Service from an average user. Accordingly, the Lessee shall regularly check lubricant and coolant levels, brake fluid and windscreen washer fluid in accordance with the warning lights and the manufacturer's maintenance guide, which the Lessee acknowledges having received with the Vehicle. Any other intervention must be subject to prior authorisation from the Rental Service.

The Lessee shall be liable for any damage or loss caused to the Vehicle and to any items contained therein, except for the amount covered by the Insurance as set out in Article 6.1 of these General Conditions.

The Lessee undertakes not to modify or add anything to the Vehicle or its equipment (e.g. a tow hitch or roof rack) without prior written authorisation from the Rental Service.

The use of the vehicle must not differ from its normal use; in particular, it must not be used:

  • Off roads open to traffic, on unpaved roads or those whose condition poses a risk of damage to the Vehicle.
  • For the transport of passengers for hire or reward.
  • For total or partial subletting.
  • For towing or pushing any object; for motor racing or rallies, including training sessions and/or preparatory trials.
  • In challenges, bets, races or contests.
  • For learning or teaching how to drive.
  • For the transport of flammable, explosive, corrosive, oxidising, radioactive materials or sources of ionising radiation, etc., or in any manner that violates current legislation.
  • In port, airport or aerodrome areas, refinery or oil company facilities, or for loading or transporting the vehicle on ships, aircraft, vessels or similar.
  • For testing materials and their resistance, as well as elements not approved for the vehicle.

Unless prior authorisation has been obtained from the Rental Service, the Vehicle may only be used within the continental territories of European Union countries and Andorra, Gibraltar, Norway and Switzerland, and it is not permitted to transport the vehicle on tow trucks, lorries, trains, ships or any other means of transport outside the aforementioned countries.

The rental is agreed for a defined period and a maximum mileage as indicated in the rental contract. Should this mileage be exceeded, a charge per additional kilometre as indicated in the Particular Conditions set out on page 1 of this contract and provided for in the Current General Rate shall apply.

The Lessee must return the Vehicle to the original Rental Service location at the date and time specified in the rental contract. If the Lessee wishes to extend the rental period and modify said date, they must notify the Rental Service and obtain its consent at least 24 hours in advance.

The vehicle must be returned in the same working and bodywork condition as at the time of delivery, with the tyres, spare wheel or repair kit, and tools in good condition. Failing this, the Lessee shall bear the cost of any repairs and missing items from the vehicle.

If the Lessee is unable to return the Vehicle documentation (vehicle registration document, road tax payment receipt and insurance policy certificate), they shall bear the cost of issuing duplicates, as set out in the table available, "Possible Additional Charges", under the heading "Document Duplicates".

The Lessee is prohibited from assigning, subletting, renting, mortgaging, pledging, selling or otherwise providing as collateral the vehicle, the rental contract, the keys, documentation, equipment, tools and/or accessories and/or any part or component thereof, or treating any of the above in a manner that causes prejudice to the Rental Service.

Article 5 bis: Obligations regarding custody, driving, use and return of the vehicle applicable to the Plus Rate.

From the moment of delivery of the Vehicle, the Lessee assumes custody thereof and is solely responsible for the Vehicle and any consequences arising from its use.

The Vehicle may only be driven by the Lessee or the authorised driver(s) identified in the rental contract.

The Lessee undertakes to carry in the Vehicle no more than the number of persons indicated in the Vehicle Registration document and to drive with the utmost care and compliance with current Road Traffic and Safety regulations.

The Lessee is obliged not to smoke inside the vehicle, nor to permit others to smoke inside the vehicle. In the event of non-compliance, the charge corresponding to "Vehicle Deodorisation" as set out in the table available, "Possible Additional Charges", will be applied.

The Lessee shall be solely responsible for any traffic violations arising from the driving or possession of the Vehicle, and for any legal and/or regulatory infringement committed during the term of the contract. The Lessee is responsible for any fines, penalties and/or claims of any nature and undertakes to reimburse the Rental Service if it is required to pay any sum in advance for such matters.

The Lessee undertakes to take all necessary measures to prevent deterioration, theft or fraudulent removal of the Vehicle and, in particular, to activate the alarm system if the Vehicle is equipped with one, lock the doors, close the windows and not leave Vehicle documentation, personal belongings or effects visible when the Vehicle is parked.

The Lessee shall use the Vehicle in strict compliance with the manufacturer's rules and recommendations, exercising caution and taking all precautions expected by the Rental Service from an average user. Accordingly, the Lessee shall regularly check lubricant and coolant levels, brake fluid and windscreen washer fluid in accordance with the warning lights and the manufacturer's maintenance guide, which the Lessee acknowledges having received with the Vehicle. Any other intervention must be subject to prior authorisation from the Rental Service.

The Lessee undertakes not to modify or add anything to the Vehicle or its equipment (e.g. a tow hitch or roof rack) without prior written authorisation from the Rental Service.

The use of the vehicle must not differ from its normal use; in particular, it must not be used:

  • Off roads open to traffic, on unpaved roads or those whose condition poses a risk of damage to the Vehicle.
  • For the transport of passengers for hire or reward.
  • For total or partial subletting.
  • For towing or pushing any object; for motor racing or rallies, including training sessions and/or preparatory trials.
  • In challenges, bets, races or contests, or for learning or teaching how to drive.
  • For the transport of flammable, explosive, corrosive, oxidising, radioactive materials or sources of ionising radiation, etc., or in any manner that violates current legislation.
  • In port, airport or aerodrome areas, refinery or oil company facilities, or for loading or transporting the vehicle on ships, aircraft, vessels or similar.
  • For testing materials and their resistance, as well as elements not approved for the vehicle.

Unless prior authorisation has been obtained from the Rental Service, the Vehicle may only be used within the continental territories of European Union countries and Andorra, Gibraltar, Norway and Switzerland, and it is not permitted to transport the vehicle on tow trucks, lorries, trains, ships or any other means of transport outside the aforementioned countries.

The rental is agreed for a defined period and a maximum mileage as indicated in the rental contract. Should this mileage be exceeded, a charge per additional kilometre as indicated in the Particular Conditions set out on page 1 of this contract and provided for in the Current General Rate shall apply.

The Lessee must return the Vehicle to the original Rental Service location at the date and time specified in the rental contract. If the Lessee wishes to extend the rental period and modify said date, they must notify the Rental Service and obtain its consent at least 24 hours in advance.

The vehicle must be returned in the same working and bodywork condition as at the time of delivery, with the tyres, spare wheel or repair kit, and tools in good condition. Failing this, the Lessee shall bear the cost of any repairs and missing items from the vehicle (except in cases of collision (CDW) and theft (THW) and attempted theft).

If the Lessee is unable to return the Vehicle documentation (vehicle registration document, road tax payment receipt and insurance policy certificate), they shall bear the cost of issuing duplicates, as set out in the table available, "Possible Additional Charges", under the heading "Document Duplicates".

The Lessee is prohibited from assigning, subletting, renting, mortgaging, pledging, selling or otherwise providing as collateral the vehicle, the rental contract, the keys, documentation, equipment, tools and/or accessories and/or any part or component thereof, or treating any of the above in a manner that causes prejudice to the Rental Service.

5.1 - Release of the security deposit and guarantee deposit.

The security deposit will be released at the time of return, provided the vehicle is returned in the same condition in which it was delivered, with no damage of any kind, whether caused by the Lessee or a third party. It is the client's responsibility to check the condition of the vehicle at collection and at return. Pirineos Rent a Car accepts no liability if the client has not inspected the vehicle, and acceptance of the contract conditions constitutes confirmation that the client agrees to bear the costs of any damage identified by Pirineos Rent a Car. If the damage was caused by a third party, the funds will be returned once payment has been recovered from the party responsible. Furthermore, the security deposit also covers any other additional expenses, such as extra mileage, unfilled fuel tank and damage caused by misuse of the vehicle, which will in no case be covered by the vehicle's insurance and must be paid by the client.

The release of the security deposit under the PLUS rate takes place after the vehicle is returned, provided there are no additional charges, such as extra mileage not included in the contract, unfilled fuel tank and damage caused by misuse of the vehicle, which will in no case be covered by the vehicle's insurance and must be paid by the client.

Article 6: Insurance and coverage applicable to the Basic Rate.

6.1 - Coverage.

a) Civil liability, legal protection, PAI.

Civil liability, in accordance with current legislation and adapted to European regulations. Voluntary civil liability with a limit of 50,000,000€, in accordance with the conditions of the Motor Vehicle Insurance Contract in effect, in excess of the limits of the Compulsory Civil Liability coverage.

Legal Defence and Claims for Damages: in accordance with the conditions, coverage and limitations of the Motor Vehicle Insurance Contract, legal assistance expenses and services are guaranteed when lawyers and solicitors recommended and appointed by the insurer intervene in accordance with the general conditions of the policy. Should the insured party decide to entrust their defence to a lawyer of their own choosing, different from the one appointed by the company, whether in circulation or at rest or out of circulation, the following limits apply: Lawyer appointed by the insurance company: unlimited; free choice of lawyer: 600€; criminal bail: up to 6,000€.

Individual accident guarantee for driver and passengers (PAI): per victim:

  • Death: 12,000€.
  • Total permanent disability: 18,000€.
  • Medical expenses to their charge: up to 1,800€.

b) Damage to the Vehicle.

Any damage to the vehicle resulting from collision (CDW) and theft (THW) events and attempted theft is subject to an excess per claim.

6.2 - Main exclusions:

a) Regarding any guarantee.

  • Damage occurring when, at the time of the incident, the driver does not have the required age or does not hold a valid driving licence required by current regulations.
  • Damage resulting from an intentional act by the insured driver. Damage caused by flooding, earthquake, volcanic eruption, atypical cyclonic storm, fall of celestial bodies and meteorites, earthquake, riot, civil unrest, acts or actions in peacetime by the Armed Forces or the Security Forces and Corps.
  • Damage caused during participation in challenges, bets, races, contests, rallies and preparatory trials thereof.
  • Damage occurring within Port and Airport precincts.
  • Damage caused by foreign or civil war.
  • Payment of fines.
  • Loss of keys.

b) Regarding the PAI guarantee.

Physical injuries suffered by the driver of the Vehicle in cases of driving under the influence of alcohol and/or drugs without a medical prescription, when such a condition is related to the cause of the accident.

c) Regarding vehicle damage coverage.

  • Damage suffered by the Vehicle in the event of driving under the influence of alcohol and/or drugs without a medical prescription, when such a condition is related to the cause of the accident.
  • Damage caused to goods transported in the Vehicle.
  • Loss of use of the insured Vehicle and workshop expenses.

6.3 - Obligations of the Lessee in the event of accident or theft.

In all cases, the Lessee is obliged to notify the Rental Service of the incident as soon as possible and, at the latest, within 24 hours of its occurrence.

The Lessee is also obliged:

a) In the event of an accident,

to deliver to the Rental Service within a maximum of 48 hours from the occurrence of the event, even if only material damage to the vehicle has occurred, the original of the amicable accident declaration duly signed and legibly completed (failing this, an incident report including all relevant details regarding the circumstances of the accident, the details of the Vehicle driver, the other party and their insurer, as well as those of witnesses, the damage suffered by the Vehicle, and any other relevant information); if the Traffic and Road Safety Authority agents intervened, the Official Report number.

b) In the event of theft of the Vehicle

or its equipment and accessories, or an act of vandalism, the Lessee and/or any authorised driver shall be obliged to report the theft or act of vandalism to the competent Public Order Forces or Judicial Authority as soon as they become aware of the damage or disappearance, to communicate and provide a copy of the report to the Rental Service within 24 hours of becoming aware of the damage or disappearance, and, in the event of theft of the Vehicle, to return its documentation and original keys within the same period.

In the event of accident, theft or attempted theft, the Rental Service will charge the Lessee the amount indicated in the table available, "Possible Additional Charges", under the heading "Administrative Management of Accidents", for the administrative tasks related to the management of such events.

Article 6 bis: Insurance and coverage applicable to the Plus Rate.

6.1 - Coverage.

a) Civil liability, legal protection, PAI.

Civil liability, in accordance with current legislation and adapted to European regulations. Voluntary civil liability with a limit of 50,000,000€, in accordance with the conditions of the Motor Vehicle Insurance Contract in effect, in excess of the limits of the Compulsory Civil Liability coverage.

Legal Defence and Claims for Damages in accordance with the conditions, coverage and limitations of the Motor Vehicle Insurance Contract, legal assistance expenses and services are guaranteed when lawyers and solicitors recommended and appointed by the insurer intervene in accordance with the general conditions of the policy. Should the insured party decide to entrust their defence to a lawyer of their own choosing, different from the one appointed by the company, whether in circulation or at rest or out of circulation, the following limits apply: Lawyer appointed by the insurance company: unlimited; free choice of lawyer: 600€; criminal bail: up to 6,000€.

Individual accident guarantee for driver and passengers (PAI): per victim:

  • Death: 12,000€.
  • Total permanent disability: 18,000€.
  • Medical expenses to their charge: up to 1,800€.

b) Damage to the Vehicle.

Any damage to the vehicle resulting from collision (CDW) and theft (THW) events and attempted theft.

6.2 - Main exclusions:

a) Regarding any guarantee.

  • Damage occurring when, at the time of the incident, the driver does not have the required age or does not hold a valid driving licence required by current regulations.
  • Damage resulting from an intentional act by the insured driver. Damage caused by flooding, earthquake, volcanic eruption, atypical cyclonic storm, fall of celestial bodies and meteorites, earthquake, riot, civil unrest, acts or actions in peacetime by the Armed Forces or the Security Forces and Corps.
  • Damage caused during participation in challenges, bets, races, contests, rallies and preparatory trials thereof.
  • Damage occurring within Port and Airport precincts.
  • Damage caused by foreign or civil war.
  • Payment of fines.
  • Loss of keys.

b) Regarding the PAI guarantee.

Physical injuries suffered by the driver of the Vehicle in cases of driving under the influence of alcohol and/or drugs without a medical prescription, when such a condition is related to the cause of the accident.

c) Regarding vehicle damage coverage.

  • Damage suffered by the Vehicle in the event of driving under the influence of alcohol and/or drugs without a medical prescription, when such a condition is related to the cause of the accident.
  • Damage caused to goods transported in the Vehicle.
  • Loss of use of the insured Vehicle and workshop expenses.

6.3 - Obligations of the Lessee in the event of accident or theft.

In all cases, the Lessee is obliged to notify the Rental Service of the incident as soon as possible and, at the latest, within 24 hours of its occurrence.

The Lessee is also obliged:

a) In the event of an accident,

to deliver to the Rental Service within a maximum of 48 hours from the occurrence of the event, even if only material damage to the vehicle has occurred, the original of the amicable accident declaration duly signed and legibly completed (failing this, an incident report including all relevant details regarding the circumstances of the accident, the details of the Vehicle driver, the other party and their insurer, as well as those of witnesses, the damage suffered by the Vehicle, and any other relevant information); if the Traffic and Road Safety Authority agents intervened, the Official Report number.

b) In the event of theft of the Vehicle

or its equipment and accessories, or an act of vandalism, the Lessee and/or any authorised driver shall be obliged to report the theft or act of vandalism to the competent Public Order Forces or Judicial Authority as soon as they become aware of the damage or disappearance, to communicate and provide a copy of the report to the Rental Service within 24 hours of becoming aware of the damage or disappearance, and, in the event of theft of the Vehicle, to return its documentation and original keys within the same period.

In the event of accident, theft or attempted theft, the Rental Service will charge the Lessee the amount indicated in the table available, "Possible Additional Charges", under the heading "Administrative Management of Accidents", for the administrative tasks related to the management of such events.

Article 7: Assistance.

In the event of accident, breakdown or theft, the Vehicle has a 24/7 assistance service arranged with AutoClub Mutua.

For this service, please contact the vehicle's insurer. The assistance telephone number can be found in the insurance documents located in the glove compartment of your rental vehicle.

This assistance is provided in Spain and in the continental territories of European Union countries and Andorra, Gibraltar, Norway and Switzerland.

In the event that the need for assistance arises as a consequence of an event not attributable to the Rental Service, the cost of the service will be charged as indicated in the table available, "Possible Additional Charges", under the heading "Assistance".

Article 8: Price.

The rental price will be set in accordance with the Current General Rate of the Rental Service, based on the Basic or Plus Rate selected by the Lessee on the day of signing the contract.

The rental period will be that initially agreed in the rental contract and will be invoiced based on 24-hour periods, counted from the time at which it was formalised. Prices are calculated according to the collection and return times specified in the contract. However, a courtesy period of 30 minutes after the return deadline is granted, after which the Rental Service may charge for the additional period not agreed in the rental contract, in accordance with the Current General Rate.

At the time of signing the contract, the Lessee must pay, using accepted payment methods, the provisional rental amount for the expected duration of the rental plus a security deposit to be held in favour of the Rental Service as indicated in the Particular Conditions on page 1 of this contract and provided for in the Current General Rate. Should the expected duration be exceeded, the Lessee must promptly pay the additional amount to the Rental Service.

Any extensions to the rental service may not be offset against the security deposit held in favour of the Rental Service; payment for the difference for the new period must be made prior to the effective date of the extension.

The Lessee shall be responsible for fuel costs. If the Lessee does not return the Vehicle with the same fuel level as when it was delivered, the Rental Service will charge the cost of the fuel required to reach that level, in addition to a charge as set out in the table available, "Possible Additional Charges", under the headings "Refuelling Service" and "Missing Fuel".

Furthermore, if the Lessee returns the vehicle in a visibly dirty condition and/or if smoking has taken place inside the vehicle, a charge will be applied as set out in the table available, "Possible Additional Charges", under the heading "Special Cleaning".

In the event of late payment of any amounts owed by the Lessee to the Rental Service, these shall automatically accrue at the legal interest rate plus 5 points.

If the Vehicle is not returned within 24 hours of the agreed return date and time, the Rental Service shall be entitled to file the corresponding complaint with the relevant Authority or its Agents.

Article 9: Security deposit.

To guarantee compliance with their obligations and without prejudice to the provisions of the previous Article, the Lessee must pay the Rental Service a security deposit in the amount indicated in the Particular Conditions set out on page 1 of this contract and provided for in the Current General Rate for the rented Vehicle, using accepted payment methods.

Both parties agree that the Rental Service will retain this deposit to cover any amounts owed by the Lessee that have not been paid at the end of the rental. If the Lessee's debt at the end of the rental exceeds the deposit amount, the Lessee must pay the additional amount to the Rental Service immediately and without prejudice to the provisions of the previous Article.

Article 10: Return of the Vehicle.

The return must be made during the commercial opening hours of the Rental Service. Outside of business hours, the Vehicle may only be left if it is within the conditions of the delivery point or our staff instructs you to do so, but the Lessee must take photographs of the condition in which it was returned in order not to be held responsible for any damage it may suffer until it is collected by the Rental Service. The inspection of the vehicle's condition will be carried out on-site only if the vehicle's cleanliness allows it; otherwise, the inspection will be carried out after washing.

10.1 - Fuel.

The client must return the vehicle with the same fuel level as when it was received. Pirineos Rent a Car will normally deliver vehicles with a full tank, and they must be returned full. The full cost of any missing fuel will be charged to the client, with no claim possible regarding the cost per litre of fuel used, and a refuelling charge of up to 18€ including taxes may be applied.

Article 11: Personal data processing information.

Data Controller: The Rental Service identified in the Contract is the entity responsible for processing the personal data of the Lessee and, where applicable, of the Additional Driver.

Purposes and legal basis of processing: The personal data provided will be used for the following purposes:

PurposeLegal basis
Management and fulfilment of the obligations and rights of the contract entered into with the Client.Performance of the contract.
Management and fulfilment of the legal obligations and responsibilities of the Rental Service arising from the content of this contract.Compliance with legal obligations.
Carrying out client surveys to improve the quality of products and services; managing and optimising client relationships; anticipating client needs and satisfaction; developing or improving new features or services based on the information obtained.Legitimate interest in evaluating the quality of contracted products and/or services.
Sending commercial information about offers, news and promotional events (newsletters and other information).Prior consent given by ticking the corresponding box when providing personal data.

Recipients of the data:

We may share the personal data we collect, to the extent necessary and appropriate for each purpose, with a restricted number of recipients, as follows:

RecipientPurpose
Third parties involved in the services described in this contract.Provision of services and obligations, duties or rights affecting the Rental Service and/or the Client.
Third-party service providers to the Rental Service, acting on our behalf and for our account, in any of the services provided under the contract entered into with the Client.Provision of services.
IT contract management services.
Conducting service/product quality and/or customer satisfaction surveys. Carrying out marketing campaigns.
Turismos y Maquinaria S.A., GRUPO TUMASA, the company responsible for PIRINEOS RENT A CAR in Spain, Ctra. Zaragoza, s/n. 22004, Huesca; with whom you may exercise your rights regarding this data processing.
  1. Provision of services requested by the Client from GRUPO TUMASA or contracts entered into by the Client with GRUPO TUMASA, when the services arising from this contract originate from a request or contract of the Client with GRUPO TUMASA.
  2. Sending commercial information, with prior consent, about offers, news and promotional events (newsletters and other information).
Authorities, public, administrative or private bodies and entities.Compliance with legal responsibilities and obligations arising from the use of the vehicle and other legal obligations arising from this contract.
Third-party claims for compensation, damages and/or losses, fines, payment of fees, payment of service charges arising from the use of the vehicle, so that the third party or claimant may address the Lessee or the authorised additional driver directly regarding such compensation, damages and/or losses, fines, payment of fees or payment of service charges.

International transfers:

No international transfer of personal data is envisaged. Should it be necessary to communicate your personal data to recipients in countries outside the European Economic Area (EEA), the conditions of such transfer are protected in accordance with current personal data protection legislation.

Vehicle geolocation: The vehicle may be equipped with a geolocation system. By entering into this contract, the Lessee and/or authorised additional driver is informed and accepts that the operation of the Service requires the collection of vehicle geolocation data. Furthermore, the Lessee shall be exclusively liable, with the data controller being exempt from any liability, for any damage caused to third parties — whether to their personal or family intimacy, privacy or any other right — as a result of using the vehicle's geolocation device in breach of current legislation.

Retention period for your personal data.

The period during which personal data will be retained is determined, in each case, by the fulfilment of the specific purpose of each processing activity described in this document, taking into account the following criteria:

  • Data stored for a specific purpose will be retained for as long as necessary to achieve such purpose of personal data processing, as defined in the preceding sections (duration of the contract with the client, to comply with the Law, for as long as our commercial or contractual relationship with the client continues).
  • Once the contractual or commercial relationship has ended, your personal data will be blocked for use in the event of litigation or dispute for the applicable period in accordance with current regulations.
  • Subsequently, your data will be anonymised or deleted.

Rights of the Lessee and/or authorised additional driver: You have the following rights regarding the processing of your personal data: Access, rectification, cancellation, objection, restriction of processing, erasure.

Procedure for exercising Rights:

Written request, accompanied by a copy of the official identification document of the data subject, addressed to the Rental Service identified in the contract.

You also have the right to lodge a complaint with the Data Protection Supervisory Authority if you consider that the processing of your personal data does not comply with current regulations, by contacting the Spanish Data Protection Agency, calle Jorge Juan, no 6, 28001 Madrid, telephone 901 100 099, website: www.agpd.es

Responsibilities of the Lessee / Authorised Additional Driver in relation to data processing:

The Lessee is responsible for the accuracy, currency and ownership of the personal data provided to enter into this contract, and must inform the authorised additional driver of the full content of these contractual conditions and, in particular, of that described in this personal data processing information section.

Article 12: Miscellaneous provisions.

In the event of non-compliance by either Party with their respective contractual obligations, the complying party may terminate the rental early, by operation of law, without prejudice to any other rights and actions available to them.

This contract shall be governed by Spanish law.

Cancellation Policy

ADVANCEREFUND
96 HOURS 100%

If the cancellation happens 96 hours before the beginning of the rental, the refund will be 100% of the cost of the rental.

LESS THAN96 HOURS 70%

If the cancellation happens less than 96 hours before the beginning of the rental, the refund will be 70% of the cost of the first 7 days of the rental, and 100% from the eighth day onwards.

BEGINNINGOF THE RENTAL 50%

If the cancellation occurs after the rental has already begun, the refund will be 50% of the cost of the cancelled days until the end of the rental.

PARTIAL CANCELLATION:

The same policy will apply to partials cancellation, even in the case of a rental in progress.

Additional fees

ITEMADDITIONAL FEES
Fuel tank filling18€
Special cleaning (excessive or hard to clean dirt)40€
Traffic fines management20€
Smoking in the car or transporting animals60€
Dropping off the vehicle out of the scheduled time without the approval of our staff50€
Loss of the vehicle’s key120€
Dropping off the vehicle out of the planned dropping-off point without the approval of our staffFrom 60€ to 700€(1)
Theft of a vehicle’s security element (emergency light, triangles, jacket, tire repair kit, …)100€

(1)  If it is in Spain and depending on the distance between the vehicle and the planned dropping-off point, being 60€ the minimum cost if it is in the same city and 700€ the minimum cost for furthest regions.